Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Disclaimer:
● “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to ELEGANT COZY SDN. BHD.
● “Goods” refers to the items offered for sale on the Service.
● “Orders” means a request by You to purchase Goods from Us.
● “Service” refers to the ELEGANT COZY SDN. BHD., accessible from https://elegantcozy.online/
● “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
1. Introduction
At ELEGANT COZY SDN. BHD., we are passionate about delivering the joy of board gaming right to your doorstep. This Shipping Policy outlines the terms and conditions related to the shipment of Orders made through our website, https://elegantcozy.online/. We are committed to making your online shopping experience as smooth, affordable, and worry-free as possible.
2. Shipping Coverage
We currently only ship within Malaysia. We deliver to all regions in Peninsular Malaysia, Sabah, and Sarawak.
Unfortunately, we do not offer international shipping at this time. Any Orders placed with a shipping address outside of Malaysia will be cancelled and refunded accordingly.
3. Shipping Fees
We believe in transparent and customer-friendly pricing. As such, all Orders placed on our website qualify for FREE shipping — with no minimum spend, no hidden charges, and no handling fees.
4. Delivery Timeframe
Once an Order is successfully placed and payment is confirmed, we aim to process, pack, and dispatch it within 1 to 2 business days. From the date of dispatch, your package will typically arrive within 7 business days.
Key notes:
- “Business days” refer to Monday through Friday, excluding public holidays.
- In rare cases (e.g., peak shopping seasons or natural disruptions), delivery may take slightly longer.
- Our delivery timeline includes standard shipping across all of Malaysia.
5. Order Processing
All Orders are reviewed and processed promptly. After placing an Order, You will receive a confirmation email. Once your Goods are dispatched, we will send a follow-up email with delivery details and a tracking number (where applicable).
We recommend ensuring that your shipping details — such as name, full address, postcode, and contact number — are accurate and complete to prevent delays.
6. Tracking and Delivery Status
For Orders shipped via trackable courier services, you may receive a tracking number via email or SMS. This allows You to monitor the progress of your package on the courier’s tracking portal.
Please note:
- Tracking numbers may not be available for all locations or couriers.
- If You do not receive tracking information within 48 hours of shipment, please contact Us for assistance.
7. Failed Deliveries and Incorrect Addresses
Please double-check your shipping address before confirming your Order. In the event that:
- Your address is incomplete or incorrect,
- There is no one available to receive the package,
- The courier is unable to contact You,
…the parcel may be returned to Us. If this occurs, we will contact You to confirm redelivery details. Additional processing time may apply, although we do not charge for redelivery within Malaysia.
8. Delivery Partners
We work with reliable local and national courier services to ensure safe and efficient delivery of your board games. Our partners are chosen for their consistency and wide delivery coverage throughout Malaysia.
9. Packaging and Handling
To ensure your board games arrive in perfect condition, we take great care in securely packing all Goods. We use durable, protective materials suited for shipping delicate items such as boxed games, cards, dice, and accessories.
Whenever possible, we use eco-friendly packaging materials to support sustainability and reduce waste.
10. Delays and Exceptions
While we strive to meet our 7-day delivery commitment, certain factors may occasionally cause delays, such as:
- Public holidays
- Courier backlogs
- Adverse weather conditions
- High Order volumes during promotional periods
In such cases, we will keep You updated and do our best to ensure your Order reaches You as quickly as possible. We appreciate your patience and understanding.
11. Lost or Damaged Items
In the rare event your parcel is lost or arrives damaged:
- Please notify Us within 3 days of receiving the parcel (or within 10 days of expected delivery if lost).
- Include your Order number and photos of the damaged packaging and items (if applicable).
- We will liaise with the courier service and provide a resolution, which may include a replacement or refund.
12. Changes to This Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Any updates or changes will be published on our website. Continued use of the Service following such changes constitutes your acceptance of the revised terms.
Contact Us
If you have any questions about this Shipping Policy, You can contact Us:
● By visiting this page on our website: https://elegantcozy.online/
● By sending us an email: elegant-cozy@outlook.com